Membership terms & conditions

Recurring Memberships

Responsible party: memberships must be set up by a credit or debit card holder with full payment authority who will be responsible for future payment of the recurring memberships included in the purchase. Purchasers will normally be adults aged 18 or over. Purchasers aged 16 or 17 must either have a valid card that they are responsible for in their own name, or have a parent or guardian set up the membership on their behalf. Any memberships for under 16s should have these purchases completed on their behalf by a parent or guardian. Children and other family members can be linked through your Boulder Brighton online account.

Billing cycle and Minimum Term: monthly membership fees will be taken from your nominated credit or debit card on or shortly after the 1st of each month, and will give you one calendar month's climbing membership in advance. All recurring memberships have a Minimum Term of 3 months, and can't be cancelled within this initial period.

On-account sales and other benefits: Recurring Members can put small purchases from the shop and café on their account to be billed to their stored payment card at the next available opportunity. There is a credit limit of £30 on these transactions. Recurring Members can also get a 10% discount on most items in the climbing shop, including shoes.

Membership freezes: you can temporarily freeze your recurring membership by visiting your Boulder Brighton online account. You can freeze your membership for either 1 or 2 full calendar months. Members can freeze for a maximum of 3 months over any 12 month period. Freezes are set up to begin at the start of a future month, and cannot begin mid-way through a month. If you get injured and would like to talk further about your membership, please email hello@boulderbrighton.com and we will help where we can. Freezes for injury cannot be applied retrospectively.

Terminations by you: to cancel your membership for any reason, simply visit your Boulder Brighton online account and apply the changes before the start of the next billing cycle. Cancellations are not possible within the Minimum Term period. Cancelled memberships will remain active until the end of the period which has already been paid for.

Terminations by us: we reserve the right to terminate memberships with immediate effect where necessary for operational or other reasons, including where climbers are in breach of our Conditions of Use as detailed in our Acknowledgement of Risk form. In the event that a membership is terminated by us part way through a billing cycle, the value of any unused days will be refunded to the original card used for payment.

Status changes: if your contract includes any discounted memberships (concessions, youth, etc) then in the event that the status of members changes (e.g. a child turns 18), the next month’s payments will automatically reflect the new value of the memberships.

Future price changes: We reserve the right to change the cost of Recurring Memberships in the future. We will notify you by email of any price changes that affect your membership with at least 14 days' notice so that you have the opportunity to cancel your auto-renewal if you would like to.

Centre closures: from time to time we may need to close the centre to general climbing for events, training, maintenance etc, limited to a maximum of 7 full days in any calendar year (including our regular 2 day closure over Christmas). Membership fees will be the same in each calendar month, regardless of any such closures. In the event of extended unforeseen closures, memberships will be automatically frozen until such time as the centre is able to reopen, and any membership days remaining carried forward.

Membership changes: to make any changes to your membership, log into your Boulder Brighton online account where you should be able to apply the changes directly.

Quick Summary: - This is an auto-renewing membership which will charge your card monthly until you cancel - Cancellations are not possible within the 3 month Minimum Term - To freeze, add family members or make other changes to your membership, head to your Boulder Brighton online account (https://account.boulderbrighton.com/bb)