Using the centre
When you arrive please come straight to the desk even if you are not climbing. Let us know if you have any specific accessibility needs. If you are able please let us know in advance so we can make sure we have made it as easy for you as possible.
Our check in desks can be found as soon as you come through the doors and our lovely staff will help you out if it is your first time here at the centre.
If you have any worries or questions, we promise we won't find them silly, you can always ask!
Before you can climb or supervise, we need you to complete a centre registration and have a quick safety briefing from a team member. You can do this online (click here) or in person on one of the ipads at the centre. Even if you’re an experienced climber or member of another climbing gym we will need one for our site. Under 18s must have their registration completed by a parent or guardian who is over 18.
We have an accessible ramp on the right-hand side of the building, if you follow the path round by the bike parking you will see the door on your left, it is often open but if it is closed please use the intercom at the door, it will put you through to the front desk. If this doesn’t work, please call 01273 422408
We have an accessible WC on the ground floor which can be found in the climbing area. Our downstairs toilets are gender neutral as are our showers. This space can also be used as an accessible changing room. There is a red cord on the right-hand side of the toilet in case of emergency or if you need assistance.
Changing Rooms & Lockers
We have lockers in the climbing area and upstairs in both changing rooms. There are gender neutral shower cubicles upstairs. Upstairs we have changing rooms, if you need an accessible changing room the accessible WC inside the bouldering area can be used.
We play music in the centre but please come to the front desk and ask for it to be turned off or turned down if this helps us interact with you more clearly.
Our main induction video has subtitles to aid our deaf climbers and it has a voiceover that contains all the information for our blind or partially sighted visitors. You can view it on YouTube (click here)