All your questions about Unlimited Memberships answered
We've had lots of questions about how to restart Unlimited Memberships or buy new ones since our booking system went live, so here are a few of the main ones and our answers:
How do I restart my membership?
If you had an existing Unlimited Membership with us when the lockdown struck, we will have frozen that for you while you were away. So, for example, if you had 47 days left on your membership on 17th March 2020, you still have 47 days climbing waiting on our system for you. If you want to restart this, it's simple - just book a slot using our booking page making sure you select the "Unlimited Member / Multipack holder" participant type. This will let you reserve a slot for no charge. Then, when you turn up for your pre-booked session, just let us know at the front desk and we'll re-start your membership from that day.
Will my membership restart automatically on July 25th?
No, we won't restart your membership until you ask us to.
Can I still climb whenever I want?
Unfortunately it looks like we'll have to operate with a very restricted capacity for some time to come. That means that pre-booking will be necessary for a while and that we can't guarantee that you'll always be able to book the exact slots you want. If you keep an eye on the booking calendar and book ahead, we hope you'll be able to find slots that suit you.
So, do I have to restart my membership or can I just do pay-as-you-go for now?
If you'd rather not restart your membership as you're worried you might not be able to get value out of it at this time, that's fine - you can just book pay-as-you-go entries through the booking page and we'll keep your remaining membership days frozen for now.
Can I book more than one slot a day?
At the moment we're only allowing people to book one slot per day, to give everyone a chance to have a climb.
Can I buy a new Unlimited Membership if I don't already have one?
Yes, you can - to do this, book yourself an "Unlimited Member / Multipack holder" ticket type on the booking page (for free), then pay for your new membership when you turn up for your pre-booked session.
Will there be penalties for member no-shows?
Please do your best to turn up for your booked session, and don't book slots unless you're sure you're going to be able to make it. Persistent no-shows may result in losing access to the booking system, but we hope people will be sensible about this.
Hopefully this covers most of the main questions but if we've missed anything, let us know at [email protected]
// Related News //
Face masks are mandatory unless climbing, eating or drinking
Recap of our main covid safety rules
Fri, 2 Oct 2020
A new comp format for these socially distanced times
We'll have to wait for next year
We are currently running limited instructed sessions, including some Private Coaching, and youth sessions.